At Indosus Lubricants, we are committed to delivering high-quality automotive and industrial lubricants directly to your doorstep with efficiency and care. Our shipping and delivery process ensures that your orders are dispatched promptly and reach you in optimal condition.
Shipping Charges
- Flat Rate Across India: ₹100 per unit.
- Shipping charges are calculated based on the quantity ordered and displayed during checkout.
Order Processing & Dispatch
- All orders are processed within 24–48 hours of payment confirmation.
- Orders are handed over to our reliable logistics partners for delivery.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated Delivery Time
- Metro Cities & Major Urban Areas: 2–5 working days
- Tier 2 & Tier 3 Cities: 5–7 working days
- Remote & Rural Areas: 7–10 working days
Deliveries are scheduled between Monday to Saturday (9:00 AM – 7:00 PM), excluding public holidays.
Note: Delivery timelines are indicative and may be extended due to factors beyond our control such as weather conditions, logistics delays, or address issues.
If your order is delayed beyond the estimated timeframe, please get in touch with our support team for assistance.
Order Tracking
- Tracking details will be shared via WhatsApp and Email.
- You will receive real-time updates until your order is delivered.
Fair Usage Policy
To ensure fair service for all customers:
- Customers repeatedly cancelling, returning, or refusing deliveries may be restricted from future orders.
- Abuse of any shipping offers may result in additional shipping charges.
No Cash on Delivery (COD)
- We do not offer COD at the moment.
- All orders must be prepaid using the available online payment methods at checkout.
Courier Partners
We have partnered with trusted logistics providers to ensure safe, timely, and hassle-free deliveries across India.
Shipping Issues & Complaints
If you encounter any issues such as damaged packaging, wrong product, or non-delivery, please notify us within 24 hours of receiving the order.
📞 Customer Support: +91 98113 02969
📧 Email: info@indosuslubricants.com
For any delivery-related concerns, contact us within 24 hours at:
Email: info@indosuslubricants.com | Phone: +91 98113 02969